A safe holiday – starting with your booking

Our main priority is to give you a safe holiday, where all you need to think about is enjoying your holiday and spending time together. Below you will find information on the procedure when you book a stay. This page will be regularly updated.

01. september 2021

Book safely
When you book a stay, you are protected in the event of Lalandia or the Aquadome being forced to close – and if you are prevented from travelling to Denmark due to the border closing or needing to quarantine. Included in the price is a free Security Package that allows you to cancel or rebook for DKK 0!

Safe surroundings
During your holiday you stay in your own holiday home, in green surroundings with lots of space. Here you can enjoy the great holiday home atmosphere and spend time with your family. At the Lalandia Centre in both Rødby and Billund, there are, including the Aquadome, more than 25,000 square metres to enjoy, so there is plenty of room for everyone to have a safe holiday experience.

We’ll take good care of you
We are following all the latest recommendations from the authorities. A number of measures will be in place to ensure a safe visit for all.

Book safely during COVID-19 – you’re protected in the event of a lockdown
If you book a stay right now, you’ll get a free Security Package included in the price. Normal price: 33 Euro. With the Security Package, you can, at no extra cost and for whatever reason, change or cancel your stay – right up until 15 days before your arrival. It also covers you for sickness before and during your stay. Remember to select the Security Package when you book your stay.

Read more about the Security Package here:
Billund | Rødby

In the event that the whole of Lalandia or the Aquadome is forced to close – or if you are prevented from travelling to Denmark due to the border closing or needing to quarantine, your holiday stay will be safe. If any of the above events occur, you can use the Security Package or choose one of three options:

  1. Continue with your stay as planned and get a voucher worth 30% of the sum you paid for your stay.

  2. Change the date of your booking.

  3. Get a voucher for a new stay. The voucher is valid for 3 years. You will not have to pay any additional fees.

If you have a stay booked at Lalandia during the period affected by the closure, we will contact you directly by e-mail. Call our booking department on tel. +45 5461 0500 if you have not received the expected information from us. We are available weekdays between 09.00 and 17.00 and between 10.00 and 16.00 at weekends and on public holidays. You may have to wait to speak to someone.

Measures for your safety
It must be safe and secure for both guests and employees to be inside the Lalandia Centre. We have put a number of measures in place to ensure a safe experience for all.

  • As you walk around Lalandia you will see distance markings, signs and messages to help you to be considerate and keep your distance from other guests.

  • Our staff will follow the Danish Health Authority’s recommendations and can provide information and help if you have any worries or questions.

  • We have installed plexiglass screens in the appropriate locations to help guests and employees maintain a safe distance.

  • You will see hand sanitiser stations clearly located around the Lalandia Centre at a height that means even children can easily use them.

  • Cleaning will be an especially high priority and we take great care to ensure that contact points are regularly sanitised throughout the day.

  • Monky Tonky Land will be cleaned several times a day.

  • We recommend our guests download the Smittestop app.

  • A safe holiday
  • Many preventive measures
  • Look out for one another

Take care of one another
Follow the Danish Health Authority’s recommendations and look after yourself and other guests at Lalandia – this helps to ensure that everyone, yourself included, can enjoy a fun, safe holiday.

  • Stay at home under the covers if you are ill or have symptoms of coronavirus.

  • Keep your distance and show respect for others.

  • Avoid handshakes, kisses on the cheek and hugs.

  • Follow any instructions from our staff, on signs and the distance markers in the centre.

  • Wash your hands frequently or use hand sanitiser.

  • Cough or sneeze into your arm.

  • We recommend our guests download the Smittestop app.

  • A safe holiday
  • A safe holiday

Travel information
There are different rules for entry into Denmark, depending on where you live. See the current information from the Danish authorities here.

Specific hygiene considerations
For hygiene reasons, there may be limited access to some facilities during your stay. There may be areas at Lalandia that need to be closed temporarily for cleaning purposes, or areas that will be closed throughout your stay. This does not entitle you to a refund for all or parts of your stay at Lalandia.

Useful links
Information for travellers to Denmark (English)
Information for travellers to Denmark (Danish)

Do you have any questions?
If you have any questions, please contact us at lalandia@lalandia.dk or call us on +45 5461 0500 so that we can help you. We are available weekdays between 09.00 and 17.00 and between 10.00 and 16.00 at weekends and on public holidays. You may have to wait to speak to someone.