Book safely during Covid-19
We look forward to welcoming you once Lalandia and the border reopen. We will take good care of you and and there will be a number of measures in place to ensure a safe holiday for all. Your stay is protected if Lalandia or the border are closed due to Covid-19. Read more.
08. april 2021
While we wait to reopen
All facilities at Lalandia in Rødby and Lalandia in Billund will be closed up to and including 20 May, including the Aquadome. The Supermarket is open on selected days, and it is possible to order takeaway.
If you can travel to Denmark, you can still book a wonderful stay in the holiday homes at Lalandia and enjoy the surroundings, now at a reduced price due to the closed facilities.
If you have a stay booked at Lalandia during the period in question, we have contacted you directly by e-mail. Call our booking department on tel. +45 5461 0500 if you have not received the expected information from us. We are available weekdays between 09.00 and 17.00 and between 10.00 and 16.00 at weekends and on public holidays. You may have to wait to speak to someone.
Book safely during Covid-19 – you’re protected against a possible extended or new closure
Your holiday is protected in the event of an extended or new closure of the whole of Lalandia or the Aquadome. This also applies if you are not able to travel to Denmark due to border closures or requirements for quarantine. If you book a stay from 21 May onwards, and should one of the above events occur due to covid-19, you have three options:
If you can travel to Denmark: Take your holiday as planned and get a voucher for 30% of the price of your stay.
Postpone your stay to a later date.
Get a voucher for a new stay. The voucher is valid for 3 years.
Right now: Free Security Package
If you book a stay right now, you’ll get a free Security Package included in the price. Normal price: 33 Euro. Remember to choose the Security Package when you book your stay. The Security Package allows you, no matter the reason, to cancel and rebook for free until 15 days before arrival. The Security Package also provides cover for sickness – before and during your stay.
Ban on gatherings
The Danish authorities have now introduced a ban on gatherings of more than five people in public spaces. However, holiday homes are covered by the same restrictions as private homes, so it is up to guests themselves to judge how many people can responsibly gather. Therefore, the ban on gatherings in its current form does not provide grounds for a refund on your stay at Lalandia.
A range of preventive measures
At Lalandia we are following all the latest developments in relation to Covid-19 and are complying with all the current guidelines from the authorities. When we reopen, there will be a number of measures in place to ensure a safe holiday for all.
As you walk around Lalandia you will see distance markings, signs and messages to help you to be considerate and keep your distance from other guests.
Our staff are following the Danish Health Authority’s guidelines and can provide information and help if you have any worries or questions.
We have installed plexiglass screens in the appropriate locations to help guests and employees maintain a safe distance.
You will see hand sanitiser stations clearly located around the Lalandia Centre at a height that means even children can easily use them.
For all activities, shops and other areas, there are signs indicating the maximum number of people who may be in the area at any one time based on maintaining an area of 4m2 per guest.
We offer takeaway options so you can enjoy food in your holiday home.
Cleaning is a high priority and we take great care to ensure that contact points are continuously sanitised throughout the day.
Monky Tonky Land is cleaned several times a day.
There are signs in the Aquadome indicating the maximum number of people permitted in the pools, spa pools, etc. The numbers are determined based on the current guidelines.
The opening hours in the Aquadome have been extended on busy days so that guests can be spread out throughout the day and there is plenty of room for everyone. Guests therefore won’t need to book a time for the waterpark.
Registration of e-mail address and visit times of day visitors, so we can quickly make contact if we are informed of any case of infection.
You are required to wear a face mask in our restaurants and cafés. This is also the case if you want to buy refreshments in the Aquadome. You can take the mask off when you sit down. Children under 12 do not need to wear a face mask.
Face masks must be worn throughout the Lalandia Centre, although not during activity in the sports hall and fitness centre. The face mask requirement does not apply once you have sat down. Children under 12 do not need to wear a face mask.
You do not need to wear a face mask in the Aquadome, apart from in the changing room and in the restaurants. Bathing guests must wear a face mask in the changing room until you reach your locker, when you can take it off. You must put your face mask back on once you get dressed after your visit to the Aquadome. In the restaurants in the Aquadome you must wear a face mask until you sit down. If you stay the recommended distance apart in the Aquadome, the chlorine minimises the risk of infection, so you can swim safely.
Take care of one another
Follow the Danish Health Authority’s guidelines and look after yourself and other guests at Lalandia – this helps to ensure that everyone, yourself included, can enjoy a fun, safe holiday.
Keep your distance from others.
Stay home and under the blankets if you have symptoms.
Wash your hands frequently or use hand sanitiser.
Cough or sneeze into your arm.
Covid-19: specific information
For hygiene reasons, there may be limited access to some facilities during your stay. There may be areas at Lalandia that need to be closed temporarily for cleaning purposes, or areas that will be closed throughout your stay. This does not entitle you to a refund for all or parts of your stay at Lalandia.
See the information and guidelines here.
Do you have any questions?
If you have any questions, please contact us at email@example.com or call us on +45 5461 0500 so that we can help you. We are available weekdays between 09.00 and 17.00 and between 10.00 and 16.00 at weekends and on public holidays. You may have to wait to speak to someone.