Your visit to Lalandia in Billund

Bed linen and towels
Remember to bring bed linen and towels. Duvets and pillows are provided in your holiday home. You can also hire linen packages from the Service Centre for DKK 99, so you can avoid having extra laundry. A linen package includes a small hand towel, bath towel, duvet cover, pillow case and sheet. Remember also to bring junior bedding for the cot or hire some from the Service Centre for DKK 45.

The necessities
To be on the safe side, bring toilet paper and hand soap with you. A tea towel and dishcloth is available in your holiday home. Remember to bring extra ones with you from home – or you can buy them from Lalandia Supermarket. There is an inventory list in all the holiday homes.

Bicycles and pushchairs
You are not permitted to bring prams/pushchairs into the restaurants or Aquadome. However, carrycots may be brought in. The Service Centre can assist you with details of a local bicycle hire company.

Children under 3
Please note that children under 3 years of age must wear a nappy swimming costume in the Aquadome – even if your child no longer uses a nappy. Nappy swimming costumes are made from neoprene and have broad sealed edges at the legs and stomach. We recommend that children wear a swim nappy under their nappy swimming costume. Children over 3 years of age still using a nappy must also wear a nappy swimming costume. Please bring your own or buy one from the Aquadome Shop.

Baby changing facilities
Pack a baby changing bag or similar for your trip, as baby changing facilities are not available in all holiday homes.

Coffee and tea
There is a coffee maker and electric kettle in your holiday home. Coffee filters and tea bags can be purchased from Lalandia Supermarket, or you are welcome to bring your own.

Pets
Remember to inform Lalandia if you want to bring your dog on your holiday. This must be done no later than 15 days before arrival. See prices below under ”Pets”.

Booking a table at our restaurants
Remember to book a table in one of the many cosy and family-friendly restaurants at Lalandia. Call on tel.: +45 7614 9425. Tables can also be booked during the restaurants’ actual opening hours.

Book activities
Bowling lanes, badminton courts and all the other fun activities can be booked at Sport & Bowling. Stop by or call: +45 7614 9476.

Take-away
Many of our restaurants offer take-away. View all the options under ”EAT”

Eat in your holiday home
Bring your own barbecue, or purchase a disposable one from the Lalandia Supermarket. There is plenty of space for barbecues on your own terrace. There is no barbecue in your holiday home.

Everything for the tropical holiday centre
Remember your swimwear for visiting the Aquadome and warm clothing for when you’re on the ice in the ice rink. For a more active holiday, Lalandia has a large sports hall and fitness centre, so don’t forget your sports clothes and trainers.

Order bed linen in advance and it will be ready for you when you arrive at Lalandia.
A linen package includes a sheet, duvet cover and pillowcase, plus two towels.

Order linen

You can bring your dog with you on holiday on payment of a cleaning supplement of DKK 249 per dog. We reserve the right to make price changes.

Only two dogs per holiday home are permitted. Please let us know if you intend to bring your dog with you when booking your stay or at least 15 days prior to arrival. If you bring a pet without having prepaid the cleaning supplement, you will be charged a fee of DKK 1500.

In the holiday home area, dogs must be kept on a lead. Dogs are not permitted in the Lalandia Centre.

The Aquadome at Lalandia has shower cubicles and baths for people with special needs. In addition, all changing rooms have disabled toilets. There are also 6 cubicles accessible to disabled users, one of which has hoist equipment. In the Aquadome itself, there is also a hoist at the huge indoor-outdoor spa pool. It is possible to borrow a wheelchair, and this can be used in the water.

Lalandia’s tropical holiday centre has easy access to all levels and a lift to all shops and restaurants. All areas have plenty of space to move around – including for wheelchair users. There are disabled toilets throughout the centre, and in most of the restaurants. When booking a table, it is worth mentioning that you may have special requirements.

The companion scheme at Lalandia works by disabled visitors paying an entry fee for the Aquadome/activities in the same way as other guests. A maximum of one companion can then accompany the visitor during their stay for free by presenting a companion card. The companion must be at least 18 years of age.

At Lalandia we have joined the Hidden Disabilities Sunflower Scheme. The Sunflower lanyard is a voluntary, international symbol for people with a hidden disability or other hidden diagnosis who may need extra support. Hidden disabilities/diagnoses may include such things as hearing or visual impairments, anxiety, Alzheimer’s, ADHD, PTSD or chronic pain. You can display the sunflower as a green lanyard or a green wristband with sunflowers on.

As a guest with a hidden disability or a diagnosis, it is entirely your choice whether or not to wear the Sunflower lanyard. But if you do choose to wear it, it tells our staff (and other guests) that you may need more time, patience or consideration during your stay. All our employees are trained in understanding and helping guests with hidden disabilities/diagnoses, so they know how best to ensure a good, inclusive experience.

You can always contact your patient association and get more information about getting a Sunflower lanyard. And if you have forgotten to bring yours on holiday with you, we can also provide you with one at the Service Centre. It is not possible to wear the lanyard in the Aquadome, so in the Aquadome Shop at the entrance, the nice employees will instead hand out a wristband with sunflowers on if you want to show during your visit to the Aquadome that you have a hidden disability or diagnosis.

Are you prevented from taking your planned stay at Lalandia? Read our terms and conditions for changing your booking here

When you arrive, you do not need to check in at the Service Centre but can drive directly to your holiday home. At the barrier, enter the 6-digit code you received 3 days before arrival by e-mail or letter. This code also provides access to your holiday home. Your holiday home is ready from 15.00.

If you booked your stay through a travel agency, you will not receive a code for your holiday home before your stay. You will need to check in at our Service Centre when you arrive at Lalandia.

We have a strong focus on energy consumption at Lalandia, much like the rest of the world. To ensure that we only use the energy required in our holiday homes, we have lowered the temperature to around 19 °C in the communal areas. You will still arrive to a warm holiday home, but the temperature will be a few degrees lower than you have been used to if you have visited us before. You can easily turn up the heating if you wish.

In your holiday home, you will find a welcome envelope containing practical information regarding the current activities at Lalandia. It also includes your wrist bands, which give you access to the Aquadome and Monky Tonky Land.

When arriving before 15.00 you can get access to the Aquadome and Monky Tonky Land if the Lalandia Centre is open. See our opening hours here.

If you want to visit Monky Tonky Land before 15.00 on the day you arrive, please contact Sport & Bowling. If you want to visit the Aquadome before 15.00 on the day you arrive, please contact the Aquadome Shop at the entrance to the waterpark.

If you have purchased a Resort Pass, please contact our Service Centre to gain admission to LEGOLAND.

If you arrive before 15.00, you can hire a luggage locker in the centre for DKK 20 each. Please note that there is a limited number of lockers.

If, when you arrive, the Lalandia Centre is closed and you need help, call (+45) 7614 9470. This will put you in touch with an employee who can assist with check-in and other tasks that the Service Centre normally deals with.

The distance from Billund Airport to Lalandia is 3 km. There is no shuttle bus from the airport to Lalandia. You can order a taxi on arrival. The fare is approximately DKK 100 each way.

For visitors who come by train to Vejle, there are direct bus connections to Billund. The nearest bus stop is the bus stop at LEGOLAND^®. At www.rejseplanen.dk it is possible to see a list of all connections.

Free shuttlebus Vejle-Lalandia
Hop on the free bus that take you from Vejle Trafic Trafikcenter to Lalandia as well as other attractions in the area. The free shuttlebus will run until August 11 and is offered by Visit Vejle and Vejle Municipality.

See the timetable here

All our holiday homes have a car parking space alongside. These can be used after 15.00 on the day of your arrival and until 10.00 on the day of your departure.

You can park by the main entrance to the tropical holiday centre free for one hour. If you want to park for a longer period at the main entrance, you can see the prices here.

All holiday homes at Lalandia in Billund have their own parking space. For the Classic 4 and Classic Plus 4 holiday homes, there is space for one car, while for the Design Plus 6, Nordic Plus 8 and Classic Plus 8 holiday homes there is space for two cars.

You can park by the main entrance to the tropical holiday centre free for one hour. If you want to park for a longer period at the main entrance, you can see the prices here.

You are only permitted to charge your electric car in your holiday home if the holiday home has a charging box installed.

If you have not booked a holiday home with a charging box, you can use the Clever charging stations at the Lalandia Centre.

Remember that you will need a type 2 charging cable for your car.

Please note that you will have to pay for parking while you charge your car.

Hop aboard the Lalandia Express and enjoy the journey through the holiday home area when going to or from the Aquadome or the tropical holiday centre. The timetable changes as required and the current schedule is available from the Service Centre.

You are not permitted to eat your own food inside the tropical holiday centre or the Aquadome.

Do you have any post to send? You will find a post box at the main entrance before you drive into the Lalandia car park.

Make sure you get coupons for the newspaper you subscribe to. They can be used in all kiosks that sell the relevant newspaper. Please note that redirected newspapers for Friday, Saturday and Sunday will not arrive at Lalandia until Monday.

If you need a taxi, you can call: +45 7535 3506, or ask the Service Centre for assistance.

For your information, the tropical holiday centre is subject to video surveillance.

There is wireless internet in all the holiday homes.

Hygiene:

• Please note that children under 3 years of age must wear a nappy swimming costume in the Aquadome – even if your child no longer uses a nappy. Nappy swimming costumes are made from neoprene and have broad sealed edges at the legs and stomach. We recommend that children wear a swim nappy under their nappy swimming costume. Children over 3 years of age still using a nappy must also wear a nappy swimming costume. Please bring your own or buy one from the Aquadome Shop.

• Remember to wash thoroughly before using the Aquadome.

• Visitors with infectious diseases and/or weeping wounds will not be granted access.

• No outdoor footwear in the barefoot area.

• Changing clothes is only allowed in the designated changing cubicles.

• Only bathing guests wearing swimwear made from synthetic materials will be allowed in the pools. Thongs and underpants are not permitted.

• Remember to wash again after using the toilet or sauna.

• Food, ice cream and drinks may only be consumed at the designated tables and chairs.

• Plaster casts: Guests with plaster casts will only be permitted access to the Aquadome if they are wearing a Seal-Tight bag or similar (Seal-Tight bags can be purchased from the Aquadome Shop). Fibreglass casts are permitted in the pools.

Safety:

• Snorkels and similar toys may not be used in the Aquadome.

• Children under 12 years of age must be supervised by an adult companion over 18 years.

• Diving is prohibited

• Noisy, disruptive behaviour and aggressive play are not permitted in and around the pools.

• Only beach balls are permitted for ball games.

General:

• Use of the Aquadome is at your own risk.

• Instructions issued by the waterpark personnel must be followed.

• Food, drinks, chewing gum and ‘snus’ (mouth tobacco) may not be brought into the Aquadome.

• Drunk persons are not permitted in the Aquadome.

• Animals are not permitted in the Aquadome.

• Lalandia is not responsible for any theft or lost items.

• You are only permitted to photograph and film members of your own party.

• Tightly secured GoPro cameras are welcome, although only on the water slides (except for Turbo Racer).

Changing facilities
The Aquadome changing facilities are both child-friendly and functional. The armbands which you will receive on arrival are used both at the entrance to the Aquadome and to lock your locker. The changing rooms also contain changing facilities for the very youngest members of the family.

Bathing safety and lifeguards:
Lalandia fulfils all safety rules – and further builds on – the guidelines issued by the Danish Council for Greater Water Safety in cooperation with the Danish Ministry of Justice, the Ministry of Health and Politimesterforeningen (the Association of Danish Police Constables). At Lalandia, there are always at least 3 professional lifeguards on duty to keep an eye on our happy bathing guests. All lifeguards receive continuous professional training. Each year, they must pass the professional lifeguard exam. They also receive training every week in resuscitation, first aid, etc.

Infringement:
Guests who fail to respect these rules may be asked to leave the Aquadome.

It is important for us that all our guests, young and old, feel safe in the Lalandia Centre. Therefore we ask all our guests to abide by the following guidelines:

• Children and adults are welcome in the Centre. However, pets must be left outside.

• Pushchairs, prams and wheelchairs may be brought into the Centre. Bicycles, scooters, roller skates, skateboards and other wheeled items must remain in the outdoor areas. Use of the cloakroom and pram park is at your own risk.

• Please use your headphones to listen to your music.

• You can enjoy food and drinks that you have brought with you in the outdoor areas at Lalandia, but not inside the Centre.

• The Lalandia Centre, incl. the Aquadome, is a no-smoking area. However, smoking is allowed outside in the designated smoking areas. Please show consideration for the children.

• Adults must not enter shops or restaurants topless.

• We ask our guests to respect the fact that some activities have an age limit or minimum height.

• We ask our guests to respect any requests from one of our employees or the security staff.

• Guests displaying loud, provocative, or in any other way threatening behaviour towards employees or other guests will be removed from Lalandia.

Chemist:
The telephone number for the chemist in Billund is: +45 7533 8194. You can buy over-the-counter medications from the kiosk and supermarket in Lalandia.

Vet:
The vet in Billund can be contacted on tel.: +45 7533 2277. Ask at the Service Centre for directions

Doctor:
If you need medical assistance, the Service Centre can help, or contact the doctors in Billund direct on one of the following numbers: +45 7533 1318, +45 7533 2611, +45 7533 2353 or +45 7533 1399.

Doctor on call:
When the Service Centre is closed, the duty doctor can be contacted on +45 7011 0707.

Dentist:
If you need a dentist, you can contact the Service Centre or one of the dentists in Billund on tel.: +45 7533 8085 or +45 7533 1350.

Car repairs:
We suggest Bent Fasterholdt in Billund, tel.: +45 2215 1422.

Defects and damage to the holiday home:
The lessee is obliged to respect the rules of behaviour in force for Lalandia. The lessee is fully responsible for the equipment in the holiday home. Problems and damage caused by the lessee must be paid for by the lessee in the Service Centre. The person who signed the lease is also responsible for damage caused by other residents in the holiday home during the lease period. The maximum number of residents in holiday homes must not exceed the number booked.

You can only make purchases up to the sum credited to the wristband. If it stops working, you can get a new one from the Service Centre, where your money will be transferred to the new wristband. You can check your balance on the QuickPay readers near most of the checkouts. The wristband cannot be used in the Service Centre and the Lalandia Supermarket.

Buy an Activity Card or a Gold Wristband and get even more out of your stay at Lalandia.

Activity card
With an Activity Card you get a discount on bowling, mini-golf, trampolines and much more. The card has a value of DKK 500, but only costs DKK 400. The card can be purchased from Sport & Bowling.

Gold Wristband
With a Gold Wristband you get free access to activities. Gold Wristbands must be purchased prior to your arrival and may be sold out. We offer Gold Wristbands to all guests who have booked directly through Lalandia. Read more here

You are responsible for daily cleaning of your holiday home. There is cleaning equipment available in the holiday home. Final cleaning of the holiday home is included in the cost of your stay. You are yourselves responsible for washing up, emptying the dishwasher and tidying up prior to departure. Remember to take all waste to the recycling stations.

You pay for your own energy consumption in your holiday home. We will automatically deduct the amount from the payment card you used to pay for your stay – and you will receive an e-mail with a receipt and statement of your consumption.

Note: If you booked your stay through a travel agency, the payment of your consumption of energy will take place in the Service Centre. If you do not want to settle in the Service Centre on the day of departure, you can register your payment card so that the check-out and payment take place automatically.

Once your stay is over, you must vacate your holiday home by 10.00 at the latest on the day of departure. However, the armband for the Aquadome and Monky Tonky Land can be used throughout the day you depart. Unfortunately, it is not possible to lease extra time in your holiday home, as it must be available for cleaning from 10.00. However, on January 1st check-out is no later than 13.00.

Once you have checked out of your holiday home, it is possible to store your luggage, etc. in large lockable luggage boxes. You can activate the lock on the locker with a Danish twenty krone coin.