Planning your visit

Bed linen and towels
Remember to bring bed linen and towels. Duvets and pillows are provided in your holiday home. You can also hire linen packages from the Service Centre for DKK 95, so you can avoid having extra laundry. A linen package includes a small hand towel, bath towel, duvet cover, pillow case and sheet. Remember also to bring junior bedding for the cot or hire some from the Service Centre for DKK 45.

The necessities
To be on the safe side, bring toilet paper and hand soap with you. A tea towel and dishcloth is available in your holiday home. Remember to bring extra ones with you from home – or you can buy them from Lalandia Supermarket. There is an inventory list in all the holiday homes.

Bicycles and pushchairs
You are not permitted to bring prams/pushchairs into the restaurants or Aquadome. However, carrycots may be brought in. The Service Centre can assist you with details of a local bicycle hire company.

Baby changing facilities
Pack a baby changing bag or similar for your trip, as baby changing facilities are not available in all holiday homes.

Coffee and tea
There is a coffee maker and electric kettle in your holiday home. Coffee filters and tea bags can be purchased from Lalandia Supermarket, or you are welcome to bring your own.

Pets
Remember to inform Lalandia if you are bringing your dog with you.  The price per pet is DKK 175, which covers the extra cleaning. Please note that many of the holiday homes at Lalandia are available in pet-free versions for allergy reasons.

Booking a table at our restaurants
Remember to book a table in one of the many cosy and family-friendly restaurants at Lalandia. Call on tel.: +45 7614 9425. Tables can also be booked during the restaurants’ actual opening hours.

Book activities
Bowling lanes, badminton courts and all the other fun activities can be booked at Sport & Bowling. Stop by or call: +45 7614 9476.

Take-away
Many of our restaurants offer take-away. View all the options under ”EAT”

Eat in your holiday home
Bring your own barbecue, or purchase a disposable one from the Lalandia Supermarket. There is plenty of space for barbecues on your own terrace. There is no barbecue in your holiday home.

Everything for the tropical holiday centre
Remember your swimwear for visiting the Aquadome and warm clothing for when you’re on the ice in the ice rink. For a more active holiday, Lalandia has a large sports hall and fitness centre, so don’t forget your sports clothes and trainers.

The Aquadome at Lalandia has shower cubicles and baths for people with special needs. In addition, all changing rooms have disabled toilets. There are also 6 cubicles accessible to disabled users, one of which has hoist equipment. In the Aquadome itself, there is also a hoist at the huge indoor-outdoor spa pool. It is possible to borrow a wheelchair, and this can be used in the water.

Lalandia’s tropical holiday centre has easy access to all levels and a lift to all shops and restaurants. All areas have plenty of space to move around – including for wheelchair users. There are disabled toilets throughout the centre, and in most of the restaurants. When booking a table, it is worth mentioning that you may have special requirements.

The companion scheme at Lalandia works by disabled visitors paying an entry fee for the Aquadome/activities in the same way as other guests. A maximum of one companion can then accompany the visitor during their stay for free by presenting a companion card from Danske Handicaporganisationer.

There is free parking at the Lalandia centre on presentation of a disabled badge at the Service Centre.

When you arrive, you do not need to check in at the Service Centre but can drive directly to your holiday home. At the barrier, enter the 6-digit code you received 3 days before arrival by e-mail or letter. This code also provides access to your holiday home. The holiday home is available from 15.00, but admission to the Aquadome and Monky Tonky Land is available from 10.00 on the day you arrive.

NB: If you booked your holiday via an agent or travel agency, please go to the Service Centre on arrival.

In your holiday home, you will find a welcome envelope containing practical information regarding the current activities at Lalandia. It also includes your wrist bands, which give you access to the Aquadome and Monky Tonky Land. If you want to visit the Aquadome before 15.00 on the day you arrive, please speak to a member of staff at the entrance to the Aquadome. For access to Monky Tonky Land, please contact Café Plaza.

If you arrive before 15.00, you can use the Aquadome and Monky Tonky Land (remember to check the opening hours). If you want to visit Monky Tonky Land before 15.00 on the day you arrive, please contact either Sport & Bowling or Café Plaza. If you want to visit the Aquadome before 15.00 on the day you arrive, please contact the Aquadome Shop at the entrance to the waterpark.

If you have purchased a Resort Pass, please contact our Service Centre to gain admission to LEGOLAND.

If you arrive before 15.00, you can hire a luggage locker in the centre for DKK 20 each. Please note that there is a limited number of lockers.

If, when you arrive, the Lalandia Centre is closed and you need help, call (+45) 7614 9470. This will put you in touch with an employee who can assist with check-in and other tasks that the Service Centre normally deals with.

The distance from Billund Airport to Lalandia is 3 km. There is no shuttle bus from the airport to Lalandia. You can order a taxi on arrival. The fare is approximately DKK 100 each way.

For visitors who come by train to Vejle, there are direct bus connections to Billund. The nearest bus stop is the bus stop at LEGOLAND^®. At www.rejseplanen.dk it is possible to see a list of all connections.

All our holiday homes have a car parking space alongside. These can be used after 15.00 on the day of your arrival and until 10.00 on the day of your departure. Please note that the holiday homes are in a radius of 500 m to 1,800 m from the tropical holiday centre.

All holiday homes at Lalandia in Billund have their own parking space. For the Classic 4 and Classic Plus 4 holiday homes, there is space for one car, while for the Design Plus 6, Nordic Plus 8 and Classic Plus 8 holiday homes there is space for two cars.

You can park by the main entrance to the tropical holiday centre free for 1 hour. If you wish to park there for longer than an hour, it costs DKK 55 each time, or DKK 120 for an annual pass valid for the remainder of the calendar year.

Hop aboard the Lalandia Express and enjoy the journey through the holiday home area when going to or from the Aquadome or the tropical holiday centre. The timetable changes as required and the current schedule is available from the Service Centre.

You are not permitted to eat your own food inside the tropical holiday centre or the Aquadome.

Do you have any post to send? You will find a post box at the main entrance before you drive into the Lalandia car park.

Make sure you get coupons for the newspaper you subscribe to. They can be used in all kiosks that sell the relevant newspaper. Please note that redirected newspapers for Friday, Saturday and Sunday will not arrive at Lalandia until Monday.

If you need a taxi, you can call: +45 7535 3506, or ask the Service Centre for assistance.

For your information, the tropical holiday centre is subject to video surveillance.

There is wireless internet in all the holiday homes.

Rules of behaviour:

• Use of the Aquadome is at your own risk
• Any instructions issued by staff must be followed
• You are not permitted to bring your own food (including chewing gum) and drinks into the Aquadome
• Persons under the influence of alcohol are not permitted in the Aquadome
• Animals are forbidden in the Aquadome
• Lalandia is not responsible for any theft or lost items
• You are only permitted to film and photograph members of your own party

Hygiene rules:

• You MUST soap up and rinse thoroughly before using the Aquadome and pools
• Visitors with infectious diseases and/or weeping wounds will not be granted access
• No footwear in the barefoot area
• Changing clothes is only allowed in the designated changing cubicles
• Only bathers wearing clean swimwear have access to the pools
• Remember to wash again after using the toilet or sauna
• Food, ice cream and beverages may only be consumed within the refreshment area
• No rubbish or other foreign substances of any kind are allowed in the pools and the surrounding area

Safety rules:

• No running in the Aquadome
• Snorkels and similar toys may not be used in the Aquadome
• Children under 12 years of age must be supervised by an adult companion over 18 years
• Diving is strictly prohibited
• Noisy, disruptive behaviour and aggressive play are forbidden in and around the pools
• Only beach balls are permitted for ball games
• See the signs in the Aquadome for the specific rules for the spa pools

Changing facilities
The Aquadome changing facilities are both child-friendly and functional. The armbands which you will receive on arrival are used both at the entrance to the Aquadome and to lock your locker. The changing rooms also contain changing facilities for the very youngest members of the family.

Bathing safety and lifeguards:
Lalandia fulfils all safety rules – and further builds on – the guidelines issued by the Danish Council for Greater Water Safety in cooperation with the Danish Ministry of Justice, the Ministry of Health and Politimesterforeningen (the Association of Danish Police Constables). At Lalandia, there are always at least 3 professional lifeguards on duty to keep an eye on our happy bathing guests. All lifeguards receive continuous professional training. Each year, they must pass the professional lifeguard exam. They also receive training every week in resuscitation, first aid, etc.

Plaster casts:
People with a plaster cast on any part of their body will not be admitted into the Aquadome unless they use a Seal-Tight covering, which can be purchased from the Aquadome Shop

Infringement:
Guests who fail to respect these rules may be asked to leave the Aquadome.

Chemist:
The telephone number for the chemist in Billund is: +45 7533 8194. You can buy over-the-counter medications from the kiosk and supermarket in Lalandia.

Vet:
The vet in Billund can be contacted on tel.: +45 7533 2277. Ask at the Service Centre for directions

Doctor:
If you need medical assistance, the Service Centre can help, or contact the doctors in Billund direct on one of the following numbers: +45 7533 1318, +45 7533 2611, +45 7533 2353 or +45 7533 1399.

Doctor on call:
When the Service Centre is closed, the duty doctor can be contacted on +45 7011 0707.

Dentist:
If you need a dentist, you can contact the Service Centre or one of the dentists in Billund on tel.: +45 7533 8085 or +45 7533 1350.

Car repairs:
We suggest Bent Fasterholdt in Billund, tel.: +45 2215 1422.

Defects and damage to the holiday home:
The lessee is obliged to respect the rules of behaviour in force for Lalandia. The lessee is fully responsible for the equipment in the holiday home. Problems and damage caused by the lessee must be paid for by the lessee in the Service Centre. The person who signed the lease is also responsible for damage caused by other residents in the holiday home during the lease period. The maximum number of residents in holiday homes must not exceed the number booked.

Using QuickPay, you can pay quickly and easily with your wristband. Go to Sport and Bowling to deposit money on the wristband. You can get any money left over refunded before you leave.

You are responsible for daily cleaning of your holiday home. There is cleaning equipment available in the holiday home. Final cleaning of the holiday home is included in the cost of your stay. You are yourselves responsible for washing up, emptying the dishwasher and tidying up prior to departure. Remember to take all waste to the recycling stations.

Three days before your arrival, you will receive an e-mail containing information about your stay. The e-mail will also contain a link with information about consumption of electricity, water and heat. On departure, you can view your consumption and approve it via the link. If your energy consumption is not approved on departure, we will automatically deduct the sum from the payment card you used to pay for your stay.

Note: If you booked your stay via a travel agency, you will not receive an e-mail before your stay. Your consumption of electricity, water and heat must be checked and payment made at the Service Centre. If you don’t want to pay at the Service Centre on the day of your departure, you can register your payment card, so that you can check-out and pay automatically.

Once your stay is over, you must vacate your holiday home by 10.00 at the latest on the day of departure. However, the armband for the Aquadome and Monky Tonky Land can be used throughout the day you depart. Unfortunately, it is not possible to lease extra time in your holiday home, as it must be available for cleaning from 10.00.

Once you have checked out of your holiday home, it is possible to store your luggage, etc. in large lockable luggage boxes. You can activate the lock on the locker with a Danish twenty krone coin.