Gift vouchers is valid until the expiration date (3 years from the date of issue) and cannot be exchanged for cash.
The gift voucher number should be entered when you make a booking at lalandia.dk. If you do not spend the whole amount on the gift voucher, you can bring your gift voucher to the Service Centre at Lalandia and have the amount transferred to an electronic card which you can use to make payments in the restaurants, shops and for activities at Lalandia. However, gift vouchers cannot be used at the Lalandia Supermarket, Service Centre or Lalandia Cinema (Rødby), or to pay for the environmental tax in connection with your stay.
If you would like to use your gift voucher to pay in the restaurants and shops, or for activities at Lalandia, bring your gift voucher to the Service Centre at Lalandia and have the sum transferred to an electronic card. However, gift vouchers cannot be used at the Lalandia Supermarket, Service Centre or Lalandia Cinema (Rødby), or to pay for the environmental tax in connection with your stay.
Gift vouchers purchased from Lalandia can be returned for a fee of DKK 100.
We need the following information to make a refund so we can identify you: the purchaser’s name, e-mail address and gift voucher number.
Gift vouchers received by post and plastic gift vouchers with a magnetic strip must be returned before we can refund you.
Gift vouchers are to be returned to: Lalandia A/S, Lalandia Centret 1, DK-4970 Rødby, Denmark. Please enclose information about the name, address, e-mail address and telephone number. You are responsible for the postage costs when returning a gift voucher.
We normally refund the payment to the same payment card as was used for the original transaction.
When the refund is made during the first year after the gift voucher expires, the DKK 100 will not be charged. The right to a refund lapses four years after the gift voucher’s issue date.
Please note that there may be restrictions on refunds for gift vouchers that were sponsored or given as a corporate gift. If the gift voucher was bought from a company other than Lalandia, you must contact the company concerned.