Book safely – you’re protected in the event of a lockdown
In the event that the whole of Lalandia or the Aquadome is forced to close – or if you are prevented from travelling to Denmark due to the border closing or needing to quarantine, your holiday stay will be safe. If any of the above events occur, you can choose one of three options:
Continue with your stay as planned and get a voucher worth 30% of the sum you paid for your stay.
Change the date of your booking.
Get a voucher for a new stay. The voucher is valid for 3 years. You will not have to pay any additional fees.
Booking and payment
Immediately following receipt of a booking by telephone, the lease confirmation will be sent by e-mail with a link for online payment. On receipt of the lease confirmation, the 1st payment, equivalent to 25% of the lease sum, must be paid. This must be paid no later than 48 hours from when you booked your stay. When booking less than 30 days before arrival, the entire lease sum must be paid.
When booking online, the 1st payment must be paid immediately. The remaining sum (2nd payment) must be paid no later than 30 days before the arrival date. When booking less than 30 days before arrival, the entire lease sum must be paid.
Non-payment of 2nd payment
If the 2nd payment has not been paid by 20 days before arrival, Lalandia is entitled to cancel the lease. Any sum paid (the 1st payment) will not be refunded. For more information, see under ‘Cancelling leases’.
For more information, see under ‘Cancelling leases’.
Check of lease confirmation
On receipt of the lease confirmation, it is the responsibility of the lessee to ensure that periods and home types are correct.
Change of name on the lease confirmation
If you want to change the name on your lease confirmation and thereby transfer it to another person, we can make that change for a fee of 250 DKK. We must be notified of the change no later than two days before arrival.
Changing a reservation
Any change more than 15 days before arrival is possible on payment of an amendment fee of 250 DKK per reserved holiday home must be paid. An amendment fee must be paid for the following changes: shortening a stay, changing the arrival date or holiday home type, or moving a stay between holiday centres. The amendment fee is not charged when: Purchasing a supplement for a dog, bed linen or extending a stay. It is not possible to change a reservation less than 15 days before arrival.
When cancelling a lease more than 30 days before arrival, a cancellation fee of DKK 250 per reserved holiday home must be paid. When cancelling between 30 days and 20 days before arrival, a cancellation fee of 25% of the full lease sum must be paid. If you cancel less than 20 days before the arrival date, nothing will be refunded. If the full sum has not yet been paid, Lalandia is entitled to demand payment of the full lease sum.
Fees on credit cards
Payments by credit card are subject to a fee in accordance with the relevant rules and rates set by the card issuer. You can see the fee amount on your receipt.
Lalandia Security Package
We recommend including our Security Package when you book a stay at Lalandia. That way you can feel reassured if you receive an invitation to a special party or other event that means you need to change or cancel your booking. This coverage is not included in your own insurance or your payment card’s cancellation insurance, but is only available with the Lalandia Security Package. The Security Package also provides cover for sickness. The Security Package costs 33 € per holiday home and must be booked together with your stay.
How you are covered
Below you can see the cover provided by the Security Package if you need to make a change more than 15 days or less than 15 days before arrival.
More than 15 days before arrival
- Change of arrival date
You can change your booking without having to pay an amendment fee and only need to pay any difference between your current stay and the new one.
- Cancelling your stay
You can cancel your stay at no cost and get the whole sum refunded, and so only pay for the Security Package.
Less than 15 days before arrival
- Sickness before or during your stay
As regards sickness, the Security Package covers both sickness before your stay, or if you are really unlucky, sickness during your stay at Lalandia, as well as any acute illness, accident or death that affects the lessee, a spouse, children, parents or siblings.
If you have to cut short your stay, please make sure to inform the Service Centre upon departure. The reason for cancelling/interrupting the stay must be documented by a doctor, and a doctor’s certificate must reach Lalandia within 7 days of cancellation/interruption of the stay. If you have chosen to include the Security Package and need to cancel your stay, you will be refunded a sum equivalent to the remainder of your stay.
Your pets are welcome in the holiday home on payment of a cleaning supplement of 249 DKK per pet. We reserve the right to make price changes. However, only 2 pets per holiday home. Please inform us if you intend to bring pets when you book or at least 15 days before your arrival. If you bring a pet without having prepaid the cleaning supplement, you will be charged a fee of 1500 DKK.
The lease price includes
Use of the holiday home and the equipment inside during the lease period, free entry to the Aquadome, plus final cleaning on departure. Please be aware that the furnishing of the holiday homes may vary and individual holiday homes may have equipment in addition to that listed in sales material.
Arrival and departure
Check in from 15.00. Check out no later than 10. On Sundays preceding a Monday when Lalandia is closed, check out is no later than 13.00. Residential guests have access to the Aquadome on the day of departure. See overview of opening times for the centre at lalandia.dk.
On days after a day on which we are closed, the Lalandia Centre opens at 14.00.
On Sundays before a Monday when we are closed, the Lalandia Centre closes at 17.00.
The location of your holiday home
Information on the road name for the holiday home and guidance on using a pin code for the home and barrier facility will be forwarded 3 days before arrival. We will try to place groups travelling together as close to each other as possible.
Please specify any specific location requests on order. However, we cannot guarantee a specific location.
For school, sports and group travellers, a deposit of 1,500 DKK per holiday home must be paid. The deposit must be paid when paying for the stay. This sum will be returned no later than 2 weeks after departure provided there are no problems or damage to the holiday home.
Cleaning and final cleaning
Day-to-day cleaning must be performed by the lessee. Cleaning supplies can be found in the holiday home. Final cleaning of the holiday home is included in the accommodation charge. Guests are themselves responsible for washing up, emptying the dishwasher and tidying up prior to departure, including taking all waste to the recycling stations.
All Lalandia holiday homes are non-smoking, and this policy also applies for electronic or e-cigarettes. You are therefore not permitted to smoke in the holiday homes. Failure to comply will result in a cleaning fee of 1,500 DKK being payable.
Drone use at Lalandia
As Lalandia is close to Billund Airport, the use of drones is not permitted for safety reasons.
The lessee's responsibilities
The lessee is obliged to respect the rules of behaviour in force for the holiday home area. The lessee is fully responsible for the holiday home's equipment. Problems and damage caused by the lessee must be paid for by the lessee on departure. The person who has signed the lease is thereby also responsible for damage caused by other residents in the holiday home during the lease period. The lessee consents, when booking a stay, to Lalandia passing on the lessee’s personal data in the form of name, address, e-mail and rental period to the holiday home owner’s insurance company in the event of lessee damage to the holiday home during the lease period. The maximum number of residents for holiday homes is stated in the price list. At least one person over 18 years of age must be resident in the holiday home throughout the stay.
The lessee pays for their own consumption in the holiday home. The energy consumption is based on your electricity, water and heating consumption from 15.00 on the day you arrive until the time you check out. The holiday homes have district-heating. Payment must be made on departure. If your energy consumption is not approved on departure, we will automatically deduct the sum from the payment card you used to pay for your stay.
Cost of the energy consumption in Billund:
Electricity 2.75 DKK per kWh
Water 95 DKK per m3
Heating 1.10 DKK per kWh
NOTE: The prices are indicative in proportion to the market. We therefore reserve the right to change prices.
Even if we do our best to make your holiday something special, problems can sometimes arise. If you are unhappy about a matter relating to your holiday or the rental of your holiday home, please contact Lalandia in the first instance.
The best way to do this is to contact the Service Centre during your stay so that we can rectify the problem. If you would like to complain after you return home, you can write to us within 7 days of departure firstname.lastname@example.org.
Covid-19: specific information
For hygiene reasons, there may be limited access to some facilities during your stay. There may be areas at Lalandia that need to be closed temporarily for cleaning purposes, or areas that will be closed throughout your stay. This does not entitle you to a refund for all or parts of your stay at Lalandia.
Specific complaint options
If we are unable to come to a resolution together, you can file a complaint with Ankenævnet for Feriehusudlejning, Denmark’s holiday rentals ombudsman, at http://www.fbnet.dk/fbnet/ankenaevnet-feriehusudlejning or via the EU’s complaints platform http://ec.europa.eu/odr.
When you book a holiday home at Lalandia, we save your personal data for a year after your departure. When you agree to receive marketing, such as our newsletters, we store data as long as there is consent. Get an overview of what data Lalandia saves, as well as how to withdraw consent here.
The minimum age for lessees is 18 years.
Prices and discounts
Discounts cannot be combined.
Our prices are continuously adjusted. The current prices can be found on our website. We do our utmost to avoid technical errors in our pricing, but reserve the right to withdraw a deal due to typing and/or printing errors.
Lalandia may cancel or interrupt the lease due to force majeure, understood to include: war, riots, strike, lock-out, oil and petrol rationing, border closures, epidemics, natural and pollution catastrophes or similar events. In the event of force majeure, Lalandia is obliged to inform the lessee as soon as possible. In such circumstances, Lalandia will not be liable for any compensation or repayment of sums received.
Lalandia is cctv-monitored.