Order and payment
Immediately following receipt of the order by telephone, Lalandia will send lease confirmation by e-mail with a link for online payment. On receipt of the lease confirmation, the first payment, equivalent to 25% of the lease sum, must be paid. This must be paid no later than 48 hours from when you booked your stay. For online orders, the first payment must be paid immediately. The remaining sum (2nd payment) must be paid to Lalandia no later than 30 days before the arrival date. When booking less than 1 month before arrival, the entire lease sum must be paid immediately. If the total sum is not paid as above, Lalandia is entitled to cancel the lease and demand a cancellation fee of DKK 250 per reserved holiday home.
Check of lease confirmation
On receipt of the lease confirmation, it is the responsibility of the lessee to ensure that periods and home types are correct.
Changing a reservation
Any change more than 15 days before arrival is possible on payment of an amendment fee of DKK 250. Any change less than 15 days before arrival will be considered a cancellation. An amendment fee must be paid for the following changes: shortening a stay, changing the arrival date or holiday home type, or moving a stay between holiday centres. The amendment fee is not charged when: Purchasing a supplement for a dog, bed linen or extending a stay.
When cancelling a lease more than 30 days before arrival, a cancellation fee of DKK 250 per reserved holiday home must be paid. When cancelling a lease between 30 days and 15 days before arrival, 50 % of the lease sum will be refunded. If you cancel less than 15 days before the arrival date, nothing will be refunded.
Fees on credit cards
Payments by credit card are subject to a fee in accordance with the relevant rules and rates set by the card issuer. You can see the fee amount on your receipt.
When booking a stay, we recommend taking out cancellation protection. This ensures that if you cancel or interrupt your stay due to acute illness, accident or death that affects the lessee, partner, children, parents or siblings, the lease sum will be refunded.
Cancellation protection costs 5% of the lease sum and must be ordered along with the accommodation. The reason for cancelling/interrupting the stay must be documented by a doctor, and a doctor's note must reach Lalandia within 7 days of cancellation/interruption of the stay. If cancellation protection has been taken out and your stay is interrupted, the appropriate proportion of the remaining sum will be refunded.
The lease price includes
Use of the holiday home and the equipment inside during the lease period, free entry to the Aquadome, plus final cleaning on departure. Please be aware that the furnishing of the holiday homes may vary and individual holiday homes may have equipment in addition to that listed in sales material.
Arrival and departure
Check in from 15. Check out no later than 10. On Sundays preceding a Monday when Lalandia is closed, check out is no later than 14. Residential guests have access to the Aquadome on the day of departure. You can use the Aquadome throughout the day you arrive. See overview of opening times for the centre at lalandia.dk.
On days after a day on which we are closed, the Lalandia Centre opens at 14.00.
On Sundays before a Monday when we are closed, the Lalandia Centre closes at 17.00.
The location of your holiday home
Information on the road name for the holiday home and guidance on using a pin code for the home and barrier facility will be forwarded 3 days before arrival. We will try to place groups travelling together as close to each other as possible.
For school, sports and group travellers, a deposit of DKK 1,500 per holiday home must be paid. The deposit must be paid when paying for the stay. This sum will be returned no later than 2 weeks after departure provided there are no problems or damage to the holiday home. Please note that there are special terms for school, sports and group travellers, which the group leader must sign and return on arrival.
Cleaning and final cleaning
Day-to-day cleaning must be performed by the lessee. Cleaning supplies can be found in the holiday home. Final cleaning of the holiday home is included in the accommodation charge. Guests are themselves responsible for washing up, emptying the dishwasher and tidying up prior to departure, including taking all waste to the recycling stations.
All Lalandia holiday homes are no-smoking, and this policy also applies for electronic or e-cigarettes. You are therefore not permitted to smoke in the holiday homes. Failure to comply will result in a cleaning fee of DKK 1,500 being payable.
The lessee's responsibilities
The lessee is obliged to respect the rules of behaviour in force for the holiday home area. The lessee is fully responsible for the holiday home's equipment. Problems and damage caused by the lessee must be paid for by the lessee on departure. The person who has signed the lease is thereby also responsible for damage caused by other residents in the holiday home during the lease period. The maximum number of residents for holiday homes is stated in the price list. At least one person over 18 years of age must be resident in the holiday home throughout the stay.
Resale of wristbands
Lalandia does not accept resale of wristbands and reserves the right to block wristbands resold to third parties.
The lessee pays for their own consumption in the holiday home. The environmental tax is based on your electricity, water and heating consumption from 15.00 on the day you arrive until the time you check out. The holiday homes have district-heating. Payment must be made on departure. If your energy consumption is not approved on departure, we will automatically deduct the sum from the payment card you used to pay for your stay.
Cost of the environmental tax in Billund 2018:
Even if we do our best to make your holiday something special, problems can sometimes arise. If you are unhappy about a matter relating to your holiday or the rental of your holiday home, please contact Lalandia in the first instance.
The best way to do this is to contact the Service Centre during your stay so that we can rectify the problem. If you would like to complain after you return home, you can write to us within 7 days of departure firstname.lastname@example.org.
Specific complaint options
If we are unable to come to a resolution together, you can file a complaint with Ankenævnet for Feriehusudlejning, Denmark’s holiday rentals ombudsman, at http://www.fbnet.dk/fbnet/ankenaevnet-feriehusudlejning or via the EU’s complaints platform http://ec.europa.eu/odr.
The minimum age for lessees is 18 years.
Prices and discounts
Discounts cannot be combined.
Our prices are continuously adjusted. The current prices can be found on our website. We do our utmost to avoid technical errors in our pricing, but reserve the right to withdraw a deal due to typing and/or printing errors.
Lalandia may cancel or interrupt the lease due to force majeure, understood to include: war, riots, strike, lock-out, oil and petrol rationing, border closures, epidemics, natural and pollution catastrophes or similar events. In the event of force majeure, Lalandia is obliged to inform the lessee as soon as possible. In such circumstances, Lalandia will not be liable for any compensation or repayment of sums received.
Lalandia is cctv-monitored.