Your visit to Lalandia in Rødby

Bed linen and towels
Duvets and pillows are provided in your holiday home, but you must remember bed linen and towels. You can also hire linen packages from the Service Centre, so you can avoid having extra laundry. The price is DKK 99 per package. (Incl. small hand towel, bath towel, duvet cover, pillow case and sheet)

Practical information
There is one roll of toilet paper in your holiday home. There is also a tea towel and dishcloth. Remember to bring extra ones with you – or you can buy them from Lalandia Supermarket.

Coffee and tea
There is a coffee maker and electric kettle in your holiday home. Coffee filters, tea bags, etc. can be purchased from Lalandia Supermarket, or you are welcome to bring your own.

Pets
Remember to inform Lalandia if you want to bring your dog on your holiday. This must be done no later than 15 days before arrival. See prices below under ”Pets”.

Bicycles and pushchairs
You are not permitted to bring prams/pushchairs into the restaurants or Aquadome. However, carrycots may be brought in. The Service Centre has a limited number of prams for hire which you can use within the Lalandia Holiday centre and between the holiday centre and the holiday home.

Children under 3
Please note that children under 3 years of age must wear a nappy swimming costume in the Aquadome – even if your child no longer uses a nappy. Nappy swimming costumes are made from neoprene and have broad sealed edges at the legs and stomach. We recommend that children wear a swim nappy under their nappy swimming costume. Children over 3 years of age still using a nappy must also wear a nappy swimming costume. Please bring your own or buy one from the Aquadome Shop.

Discount on Langelandsfærgen
If you are travelling via the Spodsbjerg-Tårs ferry route on your way to Lalandia, we have a good offer for you. By showing your rental lease from Lalandia or requesting a discount code, you can save 20% on your return ticket with Langelandsfærgen. Request your discount code by e-mail to lalandia@lalandia.dk (link). Remember to book your place. Tel.: +45 7023 1515. The Spodsbjerg-Tårs ferries sail once an hour.

Restaurants – book a table
Remember to book a table in one of our cosy and family-friendly restaurants. Call on tel.: +45 5461 0595. Tables can also be booked during the restaurants’ actual opening hours.

Book activities
Bowling lanes, badminton courts and all the other fun activities can be booked and equipment hired for the courts at Sport & Bowling. Stop by or call: +45 5461 0576.

Eat in your holiday home
Barbecues are not available in your holiday home, but there is space for a barbecue on the terrace, so feel free to bring along your own or purchase a disposable barbecue in our supermarket.

Everything for the tropical holiday centre
Remember your swimwear when you visit the Aquadome and warm clothing for when you’re on the ice in the ice rink. Lalandia has a large sports hall and fitness centre, so don’t forget your sports clothes and trainers.

If it’s warm
Remember your sunscreen and sunglasses during your stay. We recommend that you also use sunscreen inside the Aquadome at Lalandia in Rødby.

Order bed linen in advance and it will be ready for you when you arrive at Lalandia.
A linen package includes a sheet, duvet cover and pillowcase, plus two towels.

Linen package: DKK 99.
We reserve the right to make price changes.

You can bring your dog with you on holiday on payment of a cleaning supplement of DKK 249 per dog. We reserve the right to make price changes.

Only two dogs per holiday home are permitted. Please let us know if you intend to bring your dog with you when booking your stay or at least 15 days prior to arrival. If you bring a pet without having prepaid the cleaning supplement, you will be charged a fee of DKK 1500.

In the holiday home area, dogs must be kept on a lead. Dogs are not permitted in the Lalandia Centre.

There are disabled cubicles in the Aquadome changing rooms. There is a separate disabled bathroom, where you can borrow bath chairs that can then be taken into the Aquadome. There is a lift in the Aquadome for moving between floors.

In general, moving around Lalandia in a wheelchair is easy. Roads and paths in the holiday home area are covered with asphalt, and there is plenty of space for wheelchair users in the tropical holiday centre. There are disabled toilets throughout the centre, and in most of the restaurants. When booking a table, it is worth mentioning that you may have special requirements.

The companion scheme at Lalandia works by disabled visitors paying an entry fee for the Aquadome/activities in the same way as other guests. A maximum of one companion can then accompany the visitor during their stay for free by presenting a companion card. The companion must be at least 18 years of age.

At Lalandia we have joined the Hidden Disabilities Sunflower Scheme. The Sunflower lanyard is a voluntary, international symbol for people with a hidden disability or other hidden diagnosis who may need extra support. Hidden disabilities/diagnoses may include such things as hearing or visual impairments, anxiety, Alzheimer’s, ADHD, PTSD or chronic pain. You can display the sunflower as a green lanyard or a green wristband with sunflowers on.

As a guest with a hidden disability or a diagnosis, it is entirely your choice whether or not to wear the Sunflower lanyard. But if you do choose to wear it, it tells our staff (and other guests) that you may need more time, patience or consideration during your stay. All our employees are trained in understanding and helping guests with hidden disabilities/diagnoses, so they know how best to ensure a good, inclusive experience.

You can always contact your patient association and get more information about getting a Sunflower lanyard. And if you have forgotten to bring yours on holiday with you, we can also provide you with one at the Service Centre. It is not possible to wear the lanyard in the Aquadome, so in the Aquadome Shop at the entrance, the nice employees will instead hand out a wristband with sunflowers on if you want to show during your visit to the Aquadome that you have a hidden disability or diagnosis.

Are you prevented from taking your planned stay at Lalandia? Read our terms and conditions for changing your booking here

Lalandia has many different types of holiday home, all of which are located within the holiday home areas around the Lalandia tropical holiday centre. We can only give you definite details about the location of your actual holiday home on arrival. There is an inventory list in all the holiday homes.

We have a strong focus on energy consumption at Lalandia, much like the rest of the world. To ensure that we only use the energy required in our holiday homes, we have lowered the temperature to around 19 °C in the communal areas. You will still arrive to a warm holiday home, but the temperature will be a few degrees lower than you have been used to if you have visited us before. You can easily turn up the heating if you wish.

Please contact the Service Centre, which is located next to the main entrance to the tropical holiday centre. The staff here will give you your keys and a map of the area showing the location of your holiday home. Your holiday home and armbands for access to the Aquadome will be ready from 15.00.

When arriving before 15.00 you can get access to the Aquadome and Monky Tonky Land if the Lalandia Centre is open. See our opening hours here.

If you want to visit Aquadome or Monky Tonky Land before 15.00 on the day you arrive, please contact the Service Center.

IMPORTANT: The offer for earlier access does not apply in following weeks: 6 - 8, 26 - 32, 41 - 44, 51 - 53. All days included.

If you arrive outside the opening hours and need help, please contact one of our service guards by calling the telephone number you will find at the entrance to our Service Centre.They can help you with check-in and other tasks that the Service Centre normally deals with.

See the Service Centre’s opening hours here

Your welcome envelope contains practical information about the current activities at Lalandia. It also includes your wristbands, which give you access to the Aquadome and Monky Tonky Land.

There are parking spaces close to all the holiday homes. As emergency and maintenance vehicles need to be able to get past if necessary, parking on the path by your holiday home is not permitted. However, it is permitted to park by your holiday home when loading and unloading.

It is illegal to charge your electric car at your holiday home.

Instead, use one of the six Clever charging stations for electric cars at the Lalandia Centre. You can charge your electric car using a Clever charging fob or the Clever app.

Remember that you will need a type 2 charging cable for your car.

You are not permitted to eat your own food inside the tropical holiday centre or the Aquadome.

Do you have any post to send? Then take it to the Service Centre, where the postbox is emptied daily.

If you need a taxi, you can call: +45 5495 1111, or ask the Service Centre for assistance.

For your information, the tropical holiday centre is subject to video surveillance.

There is free wireless internet in all the holiday homes. If your computer does not support wireless internet access, an ethernet cable can be purchased from the Service Centre, or you can bring your own.

Tags for both the washers and dryers can be purchased from the Service Centre. You can also pay using MobilePay. The machines are supplied with detergent, which is dosed automatically.

Outside the Service Centre’s opening hours, there is always a security firm on site at Lalandia to guarantee the safety of all. The guards patrol the holiday home area and the tropical holiday centre, and ensure that there are no unauthorised persons in the area.

If, when you arrive, the Lalandia Centre is closed and you need help, call (+45) 5461 0600. This will put you in touch with an employee who can assist with check-in and other tasks that the Service Centre normally deals with.

Hygiene:

• Please note that children under 3 years of age must wear a nappy swimming costume in the Aquadome – even if your child no longer uses a nappy. Nappy swimming costumes are made from neoprene and have broad sealed edges at the legs and stomach. We recommend that children wear a swim nappy under their nappy swimming costume. Children over 3 years of age still using a nappy must also wear a nappy swimming costume. Please bring your own or buy one from the Aquadome Shop.

• Remember to wash thoroughly before using the Aquadome.

• Visitors with infectious diseases and/or weeping wounds will not be granted access.

• No outdoor footwear in the barefoot area.

• Changing clothes is only allowed in the designated changing cubicles.

• Only bathing guests wearing swimwear made from synthetic materials will be allowed in the pools. Thongs and underpants are not permitted.

• Remember to wash again after using the toilet or sauna.

• Food, ice cream and drinks may only be consumed at the designated tables and chairs.

• Plaster casts: Guests with plaster casts will only be permitted access to the Aquadome if they are wearing a Seal-Tight bag or similar (Seal-Tight bags can be purchased from the Aquadome Shop). Fibreglass casts are permitted in the pools.

Safety:

• Snorkels and similar toys may not be used in the Aquadome.

• Children under 12 years of age must be supervised by an adult companion over 18 years.

• Diving is prohibited

• Noisy, disruptive behaviour and aggressive play are not permitted in and around the pools.

• Only beach balls are permitted for ball games.

General:

• Use of the Aquadome is at your own risk.

• Instructions issued by the waterpark personnel must be followed.

• Food, drinks, chewing gum and ‘snus’ (mouth tobacco) may not be brought into the Aquadome.

• Drunk persons are not permitted in the Aquadome.

• Animals are not permitted in the Aquadome.

• Lalandia is not responsible for any theft or lost items.

• You are only permitted to photograph and film members of your own party.

• Tightly secured GoPro cameras are welcome, although only on the water slides (except for Wild River).

Changing facilities
We have child-friendly and functional changing facilities in the Aquadome. They use an armband system so that you can use it for entry to the Aquadome and to lock your locker with. The changing rooms also contain changing facilities for the very youngest members of the family.

Bathing safety and lifeguards:
At Lalandia, there are always at least 3 professional lifeguards on duty to keep an eye on our happy bathing guests. All lifeguards receive continuous professional training. Each year, they must pass the professional lifeguard exam. In addition, they receive weekly training in resuscitation and first-aid, etc. Lalandia’s safety rules fulfil – and further build on – the guidelines issued by the Danish Council for Greater Water Safety in cooperation with the Danish Ministry of Justice, the Ministry of Health and Politimesterforeningen (the Association of Danish Police Constables).

Swim vests:
Swim vests (for swimming assistance) can be hired from the Aquadome Shop.

Infringement:
Guests who fail to respect these rules may be asked to leave the Aquadome.

It is important for us that all our guests, young and old, feel safe in the Lalandia Centre. Therefore we ask all our guests to abide by the following guidelines:

• Children and adults are welcome in the Centre. However, pets must be left outside.

• Pushchairs, prams and wheelchairs may be brought into the Centre. Bicycles, scooters, skates, skateboards and other wheeled items must remain in the outdoor areas.

• You can enjoy food and drinks that you have brought with you in the outdoor areas at Lalandia, but not inside the Centre.

• Please use your own headphones to listen to your music.

• We have a smoke-free environment indoors and in the outdoor play area at Monky Tonky Land.

• Smoking in the other outdoor areas is permitted. However, please be aware of children.

• We ask our guests to respect the fact that some activities have an age limit or minimum height.

• We ask our guests to respect any requests from one of our employees or the security staff.

• Guests displaying loud, provocative, or in any other way threatening behaviour towards employees or other guests will be removed from Lalandia.

• Adults must not enter shops or restaurants topless.

Chemist:
The telephone number for the chemist in Rødbyhavn, Havnegade 11: +45 5460 1013. You can buy over-the-counter medications from the supermarket in Lalandia.

Vet:
The nearest vet is Maribo Dyrehospital, tel.: +45 5476 0076. Driving directions from the Service Centre.

Doctor:
If you require medical assistance, the Service Centre can help, or there is a medical practice in Rødby, which can be contacted directly on: +45 5460 1571 weekdays between 8:00 and 9:00

Doctor on call:
Outside the Service Centre’s opening hours, contact the security team if you need medical assistance, or the doctor on call on: +45 1818

Dentist:
Contact the Service Centre for assistance with dental care

Car repairs:
The nearest garage for car repairs is in Rødbyhavn, tel.: +45 5460 5202

Defects and damage to the holiday home:
Problems and damage caused by the lessee must be paid for by the lessee on departure. The person who signed the lease is also responsible for damage caused by other residents in the holiday home during the lease period. The maximum number of residents in holiday homes must not exceed the number booked.

You can only make purchases up to the sum credited to the wristband. If it stops working, you can get a new one from the Service Centre, where your money will be transferred to the new wristband. You can check your balance on the QuickPay readers near the checkouts in the Aquadome and Aquadome Shop. It is possible to use the wristband anywhere in the holiday center.

Buy an Activity Card or a Gold Wristband and get even more out of your stay at Lalandia.

Activity card
With an Activity Card you get a discount on bowling, mini-golf, trampolines and much more. The card has a value of DKK 500, but only costs DKK 400. The card can be purchased from Sport & Bowling.

Gold Wristband
With a Gold Wristband you get free access to all our indoor activities. Gold Wristbands must be purchased prior to your arrival and may be sold out. We offer Gold Wristbands to all guests who have booked directly through Lalandia. Read more here

You are responsible for daily cleaning of your holiday home. There is cleaning equipment available in the holiday home. Final cleaning of the holiday home is included in the cost of your stay. You are yourselves responsible for washing up, emptying the dishwasher and tidying up prior to departure. Remember to take all waste to the recycling stations.

Three days before your arrival, you will receive an e-mail containing information about your stay. The e-mail will also contain a link with information about consumption of energy consumption. On departure, you can approve it via the link. If your energy consumption is not approved on departure, we will automatically deduct the sum from the payment card you used to pay for your stay.

Note: If you booked your stay via a travel agency, you will not receive an e-mail before your stay. Your consumption of electricity, water and heat must be checked and payment made at the Service Centre. If you don’t want to pay at the Service Centre on the day of your departure, you can register your payment card, so that you can check-out and pay automatically.

Once your stay is over, you must vacate your holiday home by 10.00 at the latest on the day of departure. However, the armband for the Aquadome and Monky Tonky Land can be used once on the day of departure.  Unfortunately, it is not possible to lease extra time in your holiday home, as it must be available for cleaning from 10.00. However, on Sundays preceding a Monday when Lalandia is closed check-out is no later than 13.00.

Problems and damage caused by the lessee must be paid for by the lessee on departure. The person who signed the lease is also responsible for damage caused by other residents in the holiday home during the lease period. The maximum number of residents in holiday homes must not exceed the number booked.